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SHIPPING & RETURNS

Shipping Policy

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At AlienHouse, we move fast — because we know you're waiting to blast off. Here's everything you need to know about our shipping process:

 

Order Processing

All orders are processed within 24–48 hours, Monday through Friday (excluding holidays). Orders placed after 3PM PST will begin processing the next business day.

 

Domestic Shipping

We currently ship to most U.S. states. However, due to local regulations, we do not ship to the following states:

🚫 No Shipping To:

  • California (certain cities/counties)

  • New York

  • Massachusetts

  • New Jersey

  • Utah

  • Vermont

  • Rhode Island

  • Arkansas

  • South Dakota

At checkout, shipping options will only appear if your location is eligible.

 

Age Verification

You must be 21+ to purchase AlienHouse products. We use strict age verification at checkout and, in some areas, at delivery.

 

Lost or Delayed Packages

If your package is marked delivered but missing, or if there’s a delay, hit us up at support@alienhousevapes.com — we’ll help track it down or get a replacement moving.

 

Shipping Issues?

We’ve got your back. If anything's off with your order, just reach out. Our team responds within 1 business day.

Return & Exchange Policy

At AlienHouse, we stand behind every puff. That’s why we back our products with a 100% Money-Back Guarantee — no cap.

If something’s not right, we’ll make it right. Period.

 

100% Money-Back Guarantee

If you're not satisfied with your purchase, you can request a full refund within 7 days of delivery. We’re confident you’ll love AlienHouse, but if you don’t, we’ve got you covered.

 

Defective Products

If you receive a defective cart or device, we’ll replace it free of charge — all we ask is that you return the defective item so we can investigate and improve.

Steps for Replacement:

  1. Contact us at support@alienhousevapes.com within 7 days

  2. Include your order number and a short description of the issue

  3. Return the defective device using the instructions we’ll provide

  4. We’ll ship out your replacement ASAP — or refund you if preferred

 

What’s Not Returnable?

For safety reasons, used or opened non-defective products cannot be returned. Returns must be approved and pre-authorized.

 

We’re Here to Help

AlienHouse Customer Care responds to all return and exchange inquiries within 1 business day. Your satisfaction is our top priority — and we mean it.

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